My privacy is important to me, but more disconcerting is when a company I pay for services decides that it is okay to either force advertising on me, or sell my personal information to other companies for profit. I got a letter in the mail today which I won’t explain why I decided to open this particular letter, normally it would go straight into the trash like other junk mail, from my wireless phone provider.
The letter reads as follows: As part of our ongoing effort to ensure consistent experience for all of our customers, V___z__ W___less has updated its Customer Agreement, a copy of which is enclosed. Depending on how recently you last activated a new line of service, upgraded your device or changed calling plans, the changes in this new Customer Agreement may be minimal. The “Your Privacy” section, however, has been updated to include information regarding Customer Proprietary Network Information (“CPNI”) as well as information about how we may include our own or third-party advertising in the services you’ve purchased from us. These changes are consistent with the V___z__ W___less Privacy Principles, which can be found at V___z______less.com. This new Customer Agreement will be effective at the beginning of your next billing period. For information about our rights to make changes to the agreement, please consult your original Customer Agreement, or the enclosed Customer Agreement.
The quotes around “Your Privacy” are their doing not mine. Kind of ironic that they are calling it “Your Privacy” when it should be “Our Invasion of Your Privacy” or “you have no privacy”. I as a customer have to opt out of this company selling my information or I am giving implied consent. I really find it disgusting that a company this large would think that it is okay to sell their customers information to third parties just to make more of a profit. Why don’t companies understand that forcing advertising on people who are paying them money will only drive their customers away, not endear their customers to them. If you want to provide ad supported services then make them free, don’t charge me a couple of hundred bucks a month and then put ads on my phone also. Speaking of that isn’t it “My” phone I did pay for it right? If it gets lost or damaged I have to pay to replace it right? I can really smell a class action lawsuit coming out of this if it goes the way I think it is going. I understand that having a wireless phone is a luxury and not a necessity, and if I start getting ads on my phone then you can be damn sure I will decide to spend my money on something else.
I love the last sentence of the letter I got “For information about our rights to make changes to the agreement, please consult your original Customer Agreement, or the enclosed Customer Agreement.” To me this says and if you don’t like it then we don’t really care. We can do what we want when we want no matter what you may have agreed to when you signed up for our services.
Just thought everyone would like a heads up on this one. To opt out call 1-800-333-9956. And next time you sign up for a service read the customer agreement because it really may make you think twice before giving any company your hard earned money.